Hello All!

WakeMates have made it successfully through the production process and are one weekend away from shipment. This is a very exciting day for us. We’ve included some media below that we hope you find entertaining!

Pre-Order Customers:

If you have placed a pre-order, you will receive an email with instructions on how to complete your order. Deposits placed through Paypal, Google Checkout or the WakeStore have been refunded and you will be charged the full price of $49.99 for your WakeMate.

We’ve worked really hard so you can receive your WakeMates before Christmas. If you complete your pre-order before 11pm on Wednesday, December 22nd and choose Overnight shipping, you are guaranteed to receive your WakeMate by Christmas Eve*. Unfortunately due to high volume during the holidays we cannot guarantee delivery dates for Ground and Smartpost shipments. For those of you extremely early orders who received free shipping; Smartpost is free and Ground and Overnight have been discounted by the cost of Smartpost.

*International Pre-Orders:

Unfortunately we have run into a speed bump with international shipments, due to certification and shipping logistics.  We need a little extra time before fulfilling these pre-orders.  We apologize for this inconvenience, but are not legally permitted to ship units outside the U.S. until this is resolved.  We are making headway, and will keep you posted throughout this process.

*If you have not yet placed an order:

You will notice that we have increased the price to $59.99 (for new orders only!). For people who order today, we have some units available to be released before Christmas and will have more available for release after Christmas. Important: Since we do not know how many NEW orders we will receive, we cannot promise that your order will ship in time for Christmas. We will be updating the site and the blog in the next couple of weeks to let people know when we have units that can be ordered immediately and when we are again out of stock.

Happy Holidays Everyone!

Sea of WakeMates

Cutting the WakeMates:

Just a quick update. We had a great visit with our contract manufacturer today. WakeMates are in production and we should be seeing units off the PCB assembly line Friday morning. We will be at the factory to test the first unit, and pending its success, we will then begin order fulfillment (emails will go out). Customers who have pre-ordered a WakeMate will then need to respond to the email and complete checkout (give us payment and shipping information, and phone type — this is where you’ll get to update any of your information that has changed since you pre-ordered).

Expect to hear from us on Friday.

In the meantime, enjoy a few pics from our visit:

Designed and Assembled in the U.S.A.

Designed and Assembled in the U.S.A.

We spoke with the factory today and they confirmed that WakeMates were in production today. It is a multi-step process so none of the units have been completed yet, but they are underway. We will be going down to the factory (it’s in California) tomorrow to speak with them directly and get a more full update. We will report back with all the details we can after.

~Greg, Arun, Craig, Tom

Everyone,

Unfortunately we are still waiting to hear back from the factory. We are supposed to hear from them today regarding scheduling, but are still waiting on the call. We wanted to post something to keep you guys informed, but we can’t really offer much new info.

We will post scheduling info as soon as we get it from the factory.

~Greg, Arun, Craig, Tom

That long awaited time is finally here! All of the known bugs have been fixed and we will be going into production at the end of next week. At that time, we will provide a timeline with as much detail as possible.

~Greg, Arun, Craig, Tom

WakeMaters,

Apple certification is complete!

The final hurdle is our last round of internal testing. We currently have implemented fixes for all the bugs on iPhone and Android and believe the will solve all the outstanding issues. We will need to test these changes rigorously, but we are hopeful this will be the final version of the software and firmware. Testing will take about two weeks.

If things go well (a VERY big if) we will be assembling the units and sending order completion emails out. The assembly process is expected to take about a week.

Remember: this is all up in the air if the testing does not go well, but in an effort to provide intimate details into what is going on, we want to let you know the status. We will update you about how the testing goes, and provide more concrete details on timeline.

~ Greg, Arun, Craig, Tom

It’s the end of the week and we just wanted to touch base with you guys. Unfortunately, there is nothing much to report. We are still waiting to hear from Apple and continue to work through Android bugs. Hopefully we will have something to report in the coming week.

~Greg, Arun, Craig, Tom

Hello soon to be WakeMaters,

Updates:

1) Wristbands – We just got the final expedited quote from our manufacturer. We had to pay a bit more, but we will be able to get the first mass run of wristbands on 9/7.

2) Final run of boards – We will be sending the final boards out to be fabricated this week. We will have them fabricated in accordance with the wristband arrival on 9/7.

3) Apple Certification – We will be submitting for certification this week, meaning this will also line up with the 9/7 date.

Once we have all the materials on hand it should take less than a week to assemble everything and then we will begin shipping. We will continue keep you posted on the progress of these remaining steps.

Order Completion Process:

We will send a pre-filled order form to the email you registered with BEFORE your order ships. You must confirm your order – it will NOT be processed automatically.

You have the option to change any shipping or billing info that needs to be updated at that time. You will also need to specify your phone type. If we do not receive a completed order from you in 2 weeks we will assume you do not want to complete your order and we will move the next person in the queue. However, if we do hear from you after that you will keep your place at the front of the line.

The price charged to you will be $50. This is because anyone who pre-ordered through Google has NOT been charged $5 (and never will be) and anyone who pre-ordered through PayPal has been refunded. Shipping via USPS will be free for orders before April 1st, with the option to upgrade to Fed-Ex shipping (faster and with a tracking number) for a reduced rate. Orders placed after April 1st will be shipped by Fed-Ex.

~Greg, Arun, Craig and Tom